Returns & Refunds

Returns and Refunds

Last updated: 24 September 2026

We want you to be happy with what you buy. If something isn't right, here's how it works.

Changed your mind

You have 14 days from the day you receive your order to tell us you'd like to cancel, and a further 14 days after that to send the items back.

Items should be unused and in their original packaging.

Email hello@wearyaani.com with your order number and what you'd like to return. Please get in touch before sending anything back. Items ship from the brands that make them, so returns go to different addresses and we need to tell you the right one.

Return postage is your responsibility unless the item is faulty or was sent in error.

Faulty, damaged or wrong items

If something arrives faulty or damaged, or isn't what you ordered, email hello@wearyaani.com with a photo as soon as you notice.

We'll arrange a replacement or a full refund, and we'll cover the cost of sending it back. You don't need to have kept the original packaging.

If you tell us within 30 days of receiving a faulty item, you're entitled to a full refund rather than a repair or replacement.

Your refund

Once the item is back with us or with the brand, we'll refund you within 14 days.

Refunds go back to the payment method you used. For change-of-mind returns, we refund the price of the items plus the standard delivery charge you originally paid. If you chose a faster delivery option, we refund the standard rate rather than the upgrade.

If you return part of an order and the remaining items fall below £40, the free delivery no longer applies and the standard delivery charge for those items will be deducted from your refund.

What can't be returned

Some things can't be sent back once opened or made:

  • Personal care and beauty items where the seal has been broken, for hygiene reasons
  • Personalised items and anything made, printed or embroidered to order, unless faulty
  • Earrings and other pierced jewellery, for hygiene reasons

This is noted on the product page before you buy.

Exchanges

We don't offer direct exchanges, because items come from different brands. Return the item for a refund and place a new order for what you'd prefer.

If something goes wrong

If you're unhappy with how we've handled a return, email hello@wearyaani.com and we'll try to sort it out.